Privacy Policy

Sensational Events (“we,” “us,” or “our”) operates this website and client portal. This policy explains what information we collect, how we use it, and your choices.

1. Information We Collect

• Contact & Inquiry Forms: Name, email address, phone number (optional), company or organization (optional), event details, message content, and an optional answer about how you found us. When available, inquiry records also include first and latest campaign source, medium, and campaign tags from the link used to visit our website.
• Account Registration: Email address and password, stored securely via Supabase, plus a record of the Terms of Service and Privacy Policy versions accepted when you create an account.
• Saved Contacts: Names, email addresses, phone numbers, company or organization names, notes, descriptions, and venue assignments for clients, associates, coordinators, vendors, and other event-related parties.
• Client Portal: Event information, uploaded attachments, and communication history related to your booked services.
• Automatically Collected: Standard server logs (IP address, browser type, pages visited) for security and performance monitoring. Tagged referral links may also use a random first-party browser identifier and source label to count each browser once per source. The identifier cookie expires after one year of inactivity; deduplication records are retained as needed to maintain referral totals. We also use Google Analytics, which sets cookies and collects page, device, and approximate location data to help us understand site traffic and which channels lead to inquiries. You can opt out with the Google Analytics opt-out browser add-on.

2. How We Use Your Information

• Respond to inquiries and provide quotes
• Manage your account and client portal
• Maintain saved contact records for event planning and autofill
• Coordinate and deliver event services
• Send service-related communications (confirmations, updates, invoices)
• Improve our website and services
• Comply with legal obligations

We do not sell your personal information.

3. How We Share Your Information

We do not share your information with third parties except:

• Service Providers: Infrastructure partners such as Supabase (database and authentication hosting) who process data on our behalf under confidentiality obligations.
• Authorized Portal Users: Contact and event information may be visible to Sensational Events administrators and venue coordinators who are assigned to the relevant venue.
• Legal Requirements: When required by law or to protect our rights.

4. Data Retention

We retain your information for as long as necessary to fulfill the purposes described above, or as required by law. You may request deletion of your account and associated data at any time by contacting us.

5. Security

We use industry-standard measures, including encrypted connections and access controls, to protect your data. No method of transmission over the internet is 100% secure.

6. Your Rights

You may contact us at any time to:

• Access or correct your personal information
• Request deletion of your data
• Opt out of non-essential communications

7. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect data from children.

8. Changes to This Policy

We may update this policy periodically. The effective date at the top reflects the most recent revision. Continued use of our site after changes constitutes acceptance.

9. Contact Us